This course explores the fast-moving world of Artificial Intelligence and how to use it confidently in your work. Across four bite-sized lessons, you’ll learn what AI really is (and isn’t), peek under the hood to see how generative AI works, explore its strengths and weaknesses, and master techniques for getting the best results from AI tools.

Understand the difference between AI and generative AI, and why AI skills are becoming essential in the world of work.
Explain how generative AI tools work, from data collection to generating responses.
Recognize AI’s main strengths, its common pitfalls, and best practices for using it effectively and responsibly.
Apply proven prompting and iteration techniques to get higher-quality, more relevant outputs from AI tools.